Frequently Asked Questions for Siella Medical

    • Q: What types of medical equipment do you repair and service?

    • A: We service a wide range of medical equipment, including patient monitors, infusion pumps, ventilators, nebulizers, anesthesia machines, defibrillators, and more. We have expertise in various brands and models, so feel free to contact us about your specific needs.

    • Q: Do you offer preventative maintenance services?

    • A: Yes, we offer comprehensive preventative maintenance plans to help you avoid costly downtime and ensure the smooth operation of your equipment. Our plans include regular inspections, cleaning, calibration, and software updates.

    • Q: Can you repair component-level issues?

    • A: Our technicians are skilled in component-level repairs, including circuit board repairs, micro-soldering, and sensor replacements. We have the tools and expertise to handle even the most complex problems.

    • Q: Do you sell used or refurbished medical equipment?

    • A: Yes, we offer a selection of used and refurbished medical equipment at competitive prices. All our equipment undergoes rigorous testing and quality control checks before being sold, ensuring it meets your needs and safety standards.

Ordering and Shipping:

    • Q: How do I place an order for equipment or service?

    • A: You can place an order through our website, by phone, or by email. Our team is happy to assist you with choosing the right equipment and service for your needs.

    • Q: What are your shipping costs?

    • A: Shipping costs vary depending on the size and weight of your order. We offer competitive shipping rates and can provide you with a quote before you place your order.

    • Q: Do you offer international shipping?

    • A: Yes, we offer international shipping to select countries. Please contact us for more information about international shipping rates and restrictions.

Warranty and Support:

    • Q: What is your warranty policy?

    • A: We offer a comprehensive warranty on all our equipment and services. Please refer to our warranty page for more details.

    • Q: How can I get technical support?

    • A: Our team of experienced technicians is available to answer your questions and provide technical support. You can reach us by phone, email, or live chat.

    • Q: Do you offer emergency repair services?

    • A: Yes, we offer emergency repair services for critical equipment. Please contact us for more information about our emergency repair options.