Overview:
Siella Medical is committed to delivering your medical equipment quickly and safely. This Shipping Policy outlines the various options and associated costs for orders placed through our website or by phone.
Shipping Methods:
We offer a variety of shipping methods to suit your needs and budget, with estimated delivery times ranging from 1-5 business days:
- Standard Ground: The most economical option, delivering your order within 3-5 business days.
- Expedited Ground: A faster option for urgent needs, delivering within 2-3 business days.
- Air Freight: The fastest option for critical equipment, with delivery within 1-2 business days.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, the chosen shipping method, and your delivery destination. You will see the estimated shipping cost before checkout.
Free Shipping:
We offer free standard ground shipping on orders exceeding [Set a value, e.g., $500]. Please note that free shipping may not apply to oversized or heavy items.
International Shipping:
We currently ship international via DHL. Shipping costs and estimated delivery times will vary depending on the destination country. Please contact us for a quote before placing an order for international shipping.
Delivery Requirements:
- Someone must be present at the delivery address to sign for the package.
- We cannot ship to PO boxes or APO/FPO addresses.
- Additional fees may apply for deliveries to remote areas or addresses requiring liftgate service for heavy equipment.
Order Tracking:
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress on the carrier's website.
Delivery Insurance:
All orders are insured against loss or damage during transit to you. If your order arrives damaged, please contact us immediately to initiate a claim. inbound shipping is not covered.
Returns and Exchanges:
For information on our return and exchange policy, please visit our Returns pages.
Contact Us:
If you have any questions about our Shipping Policy, please contact us by email or by phone at 888-688-6822.